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HotCakeX's avatar
HotCakeX
MVP
Oct 09, 2019
Solved

[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.   https://blogs.windows.com/windowsexperience/...
18999
BUG
insider
problem
restarting
shutting down
  • Eddie Leonard's avatar
    Eddie Leonard
    Oct 19, 2019

    HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue.  We appreciate your patience!

     

    -Eddie

Pelegrinus's avatar
Pelegrinus
Copper Contributor
Oct 20, 2019

The suggestion to restart immediately after getting a successful restart solved my problem. Thanks HotCakeX 

HotCakeX's avatar
HotCakeX
MVP
Oct 20, 2019
That's good, but how about installing the latest update that fixes this problem entirely?
  • aronpye's avatar
    aronpye
    Copper Contributor
    Oct 21, 2019

    I couldn't even update to the latest build as it won't perform a normal soft restart. I think someone at MS could do with looking at their regression testing.

    • HotCakeX's avatar
      HotCakeX
      MVP
      Oct 21, 2019

      aronpye 

      If Windows updates download the files of the update then you can force restart, immediately after computer boots up, do a soft restart and it will go into update installing phase,

      you can also sign out and then restart

       

      or use one of the options from here

      http://aka.ms/18999restart

    • Renlei's avatar
      Renlei
      Copper Contributor
      Oct 21, 2019

      aronpye 

      I'd just succesfully updated to the latest version (1903 build 19002.1002) and after that the + Cumulative Update for Windows 10 Version Next (10.0.19002.1002) (KB4526447) installed properly. HOWEVER, immediately after downloading and installing the newest build  the OS refused to reboot, so the system stopped to install ! The solution to this is to first sign off and from there restart. You will see that the OS now will start installing to the next build. (So you should execute cold start when the OS hangs in reboot cyclus! and from there -once the OS is online- sign off and restart from there). Good luck!

      • shawnpenoyer's avatar
        shawnpenoyer
        Copper Contributor
        Oct 23, 2019

        I have tried this method ( along with all of the others) literally dozens of times and my  computer still does not reboot to install the update!  Here are the steps I am taking:

        1_: Download the update (19008.1 vb_release)

        2: Sign out and allow the update to progress

        3: Computer then reboots and stops at the HP logo 

        4: I manually restart by pushing the power button to turn off and push it again to reboot

        5:  when it reboots I click on the power button with the mouse on the lower right side of screen and select update and restart.

        6: Still it doesnt work

         WHAT AM I DOING WRONG? Renlei 

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