Forum Discussion
HotCakeX
Oct 09, 2019MVP
[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...
- Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
nikitat1260
Oct 11, 2019Steel Contributor
HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
HotCakeX
Oct 11, 2019MVP
nikitat1260 wrote:HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
Hi, thank you, that's very useful
so based on this new info, it looks like when we use Windows for some time, something malfunctions in the background or loads into the memory and prevents a proper shut down or restart later.