Forum Discussion

MVP

Oct 09, 2019

Solved

[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...

Eddie Leonard
Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!

-Eddie

Iron Contributor

Oct 11, 2019

HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.

Buffy2019
Copper Contributor
Nov 04, 2019
nikitat1260 This is a helpful thing to try, except i cant even get past the endless circle at boot, no hdd activity whatsoever, nothing....but at least i found a potential solution...
Not even sure how this thing even happens...its been working fine forever, then it suddenly starts not completing the shutdown process...and yada yada yada like we've heard. I'll keep tabs on the thread...
- HotCakeX
  MVP
  Nov 04, 2019
  Which insider build are you using?
MDM-1
Brass Contributor
Oct 11, 2019
nikitat1260

Yes I confirm this behavior too, have noticed it also.
HotCakeX
MVP
Oct 11, 2019
nikitat1260
nikitat1260 wrote:
HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.

Hi, thank you, that's very useful
so based on this new info, it looks like when we use Windows for some time, something malfunctions in the background or loads into the memory and prevents a proper shut down or restart later.

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