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Gaemliken's avatar
Gaemliken
Iron Contributor
Apr 10, 2025

Diagnosing a windows that won't start up

So on a new Asus ProArt P16, I suddenly; get a bitlocker prompt for the recovery key saying that it's a TPM error. I entered it and it rebooted and prompted me again. After the third time, it went into recovery mode. I tried running SFC /Scannow. It complain that there were corrupted file, When the file is repair and I restart, it tells me that the files are corrupted again.

I am able to access safe mode with network and log in, which implies that it's not a bitlocker issue. The vent log seems to have a lot of system error in the event log that seems to indicate corrupted file. I tried using dism to fix the issues, but it said it can't find the source file even though I am connected to the internet and can browse sites. I also tried System Restore, but so far the restore fails. The restore indicate that there was some sort of update on 4/7.

What do you think happened. I am thinking a driver issue since the computer runs in Safe mode. What other step would you do?

I am thinking of restoring it from backup next, I was hoping not to do that since this means some lost work.

Is it me or the update has been somewhat hazardous to install of late.

1 Reply

  • eldux777's avatar
    eldux777
    Copper Contributor

    Same problem here, it loads even into normal mode, but i can not login, my pin is lost and face loging also do not work!