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abcdefoi's avatar
abcdefoi
Copper Contributor
May 11, 2023

date and time sync failed

date and time sync fails all the time, after 3 different microsoft supports they send me here=)

  • CoderR's avatar
    CoderR
    Copper Contributor

    The problem is that the source `w32tm /query /source` is pointing to the Local CMOS clock and the configuration `w32tm /query /configuration` shows a broken `NtpServer` pointing to a Policy instead of Local

    ```

    Type: NTP (Policy)

    NtpServer: ,0x1 (Policy)

    ```

     

    No matter what I tried (including overriding the registry `SpecialPollTimeRemaining` key, it would always reset back to CMOS and the broken `NtpServer`.

     

    The solution I eventually found was to create a group policy using gpedit.msc under `Computer Configuration -> Administrative Templates -> System -> Windows Time Service -> Time Providers -> Configure Windows NTP Client`

    - Enable this policy
    - Set the NtpServer to time.windows.com,0x9
    - Set the Type to NTP

    Save it, run `gpupdate` from Run to apply the policy.

     

    Now you should see `w32tm /query /configuration` show

    ```

    Type: NTP (Policy)

    NtpServer: time.windows.com,0x9 (Policy)

    ```

     

    Once it shows this, go back into `gpedit.msc` and set the `Configure Windows NTP Client` to `Not configured`, re-run `gpupdate` to apply the new policy and now when you run `w32tm /query /configuration` it should show you the correct information

    ```

    Type: NTP (Local)

    NtpServer: time.windows.com (Local)

    ```

     

    and when you run `w32tm /query /source` it should show you

    ```

    time.windows.com,0x9

    ```

     

    This was the only way I could reset windows time to use a NTP server correctly

  • msux2's avatar
    msux2
    Copper Contributor
    Same here. It is astonishing I could not manually set the time to fix this. Had a laptop I had not booted for a time, and just wanted to setup a little work area for my kid. Would not sync the time so it was basically a brick. My pin would also not work to get past the gatekeeper for the sync operation. Why would I need a pin to set the time? Couldn't I use my password? I gave up and literally threw the laptop away. That is the level of frustration I have with these sorts of issues. Such a waste of my time, and I put the blame squarely on microsoft.
  • caerno's avatar
    caerno
    Copper Contributor

    abcdefoi for me too "sync now" not working — so TOTP one-time passwords generating was f*cked up

     

    I couldn't do anything about it either

    just use https://timesynctool.com/ or some other soft that is not bugged like microsoft "programs"

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor

    abcdefoi 

    Here are some steps you can take to troubleshoot the issue:

    1. Check your internet connection: Ensure that your computer is connected to the internet and that your internet connection is stable.
    2. Disable third-party firewall or antivirus: If you're using third-party firewall or antivirus software, temporarily disable it and try to sync the date and time again.
    3. Restart the Windows Time Service: Press the Windows key + R, type "services.msc" and press Enter. Find the "Windows Time" service, right-click it, and select "Restart". This should restart the time service and attempt to sync the date and time again.
    4. Update your system clock: Click on the clock in the lower-right corner of your screen, then click "Date and time settings". Under "Synchronize your clock", click "Sync now" to manually update your system clock.
    5. Check your time zone settings: Make sure your computer is set to the correct time zone. To do this, go to "Date and time settings", click "Change time zone", and select the correct time zone for your location.

     

    I hope this helps!

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