Forum Discussion

Copper Contributor

Aug 14, 2018

>>Checking Media Presence……

A client (doctor) left an exam room. When the doctor came back, there was a black screen with the following on it. >>Checking Media Presence…… >>Media Present…… >>Start PXE over IPv4. The doct...

David P Rimi

Copper Contributor

Aug 15, 2018

Thanks for the reply. The station is a Lenovo M710e running Win 10 Pro. They are not using a thin client or RDS, which would explain the Dr's application still being there. So, if it did re-boot, there should have been a screen asking for the app to be close. I don't remember if that screen times out. In any case the apps would have been closed on the re-boot, but were not. I B confused (normal state ;-)

Douglas Bowker
Copper Contributor
Aug 15, 2018
Even if it wasn't a thin client, I'm pretty certain no doctor or patient files would reside on that machine, again for the reasons already stated, plus the fact that doctors would need to be able to float from machine to machine. In any case if it was a hardware fault the system wouldn't ask for saving, it just does it. That's the purpose of the modern "Stop Code". It freezes and saves everything before rebooting.
- David P Rimi
  Copper Contributor
  Aug 15, 2018
  We have a duplicate system setup at our office and we have tried to duplicate the problem. We even left the EMR open and re-booted. Login got the desktop screen with app closed.
  
  Well, I still B confused. Since this Amazon vendor offers only "call" Lenovo or Microsoft support, I think I am returning the PCs and getting them from another pre-checked vendor.
  - David P Rimi
    Copper Contributor
    Aug 16, 2018
    Another clue. Just happened again about the same time about 5:30pm hmmmm