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Daniel Swartz's avatar
Daniel Swartz
Copper Contributor
Apr 11, 2019
Solved

Cannot Install 18875

I am on the latest 1903 build and I have a couple machine that refuse to install the latest 18875 build. I have cleared the software distribution folder, restarted, stopped and started services etc. Nothing lets me install it.

I know others are having the issue I have seen posts. Anyone have a work around that works or do I have to wait on MS?

  • FINALLY got this going. Thanks to the Windows 10 Feedback App somone got me to try these steps

     

    This is what worked for me:

    Services > Windows Search > Stop

    Services > Windows Search > Properties > Startup type > Disabled

    Command Prompt (Admin) > net stop wuauserv

    Command Prompt (Admin) > net stop bits

    Command Prompt (Admin) > net stop dosvc

    Delete the folder: C:\Windows\SoftwareDistribution (rmdir /S /Q %windir%\softwaredistribution)

    Restart the PC

    Settings > Update & Security > Windows Update > Check for updates

  • Daniel Swartz's avatar
    Daniel Swartz
    Copper Contributor

    FINALLY got this going. Thanks to the Windows 10 Feedback App somone got me to try these steps

     

    This is what worked for me:

    Services > Windows Search > Stop

    Services > Windows Search > Properties > Startup type > Disabled

    Command Prompt (Admin) > net stop wuauserv

    Command Prompt (Admin) > net stop bits

    Command Prompt (Admin) > net stop dosvc

    Delete the folder: C:\Windows\SoftwareDistribution (rmdir /S /Q %windir%\softwaredistribution)

    Restart the PC

    Settings > Update & Security > Windows Update > Check for updates

    • Larry5511's avatar
      Larry5511
      Copper Contributor
      This worked perfectly, thanks for your help. You need to tell Microsoft how to cure their problem.
      • markvetti's avatar
        markvetti
        Copper Contributor

        Larry5511 the issue is with (KB4495666) Cumulative Update. Simply uninstall this patch (KB4495666) and you can update to 18875.1000! 

         

        By the way, Microsoft is working on a patch to solve the issue.

  • Stop the Windows Update service via CMD running as admin and run this command "net stop wuauserv" then open File Explorer and open this path "%windir%\SoftwareDistribution" delete everything inside it but don't delete the folder. Open Windows Settings or via Win+I, run Windows Update and it should download and install normally.
    • Manny Alonzo's avatar
      Manny Alonzo
      Copper Contributor

      I've done those steps and more, still Build 18875 fails to install from 18362.86. It stops between 14% and 35%


      Deleted wrote:
      Stop the Windows Update service via CMD running as admin and run this command "net stop wuauserv" then open File Explorer and open this path "%windir%\SoftwareDistribution" delete everything inside it but don't delete the folder. Open Windows Settings or via Win+I, run Windows Update and it should download and install normally.

       

      • HotCakeX's avatar
        HotCakeX
        MVP
        this topic should be marked as SOLVED, because Microsoft published a fix for this a week ago.
    • Daniel Swartz's avatar
      Daniel Swartz
      Copper Contributor
      I did do this. Both with command line and GUI. That’s what I meant by clearing the software distribution folder

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