Forum Discussion

Consterop's avatar
Consterop
Iron Contributor
Jul 15, 2025

Cannot copy photos from phone to PC

Connected my Moto G Stylus (2022) to a Win 11 desktop PC (with all system updates) via a USB cable,
I can see all of the JPG file names that are in the phone DCIM folder.
I tried to copy/paste to the Win 11 SSD with many, or just one photo.
Both MS File Explorer and Xplorer2 Lite say "Error copying file or folder. The requested value cannot be determined."
I tried restarting both the phone and the PC.
In Windows\System32, neither rdpclip.exe nor dwm.exe are there.
I tried it on a Win 10 laptop... And It All Worked easily.!
I was able to copy/paste the files to the Win 10 HDD.
WHY would none of this work on the Win 11 PC?

3 Replies

  • W-hans's avatar
    W-hans
    Iron Contributor
    Jul 22, 2025

    Change another USB cable. You will see this error when the connection is broken during file copy.

  • Jadepearl's avatar
    Jadepearl
    Iron Contributor
    Jul 21, 2025

    Your Windows 11 PC might be experiencing driver issues, USB mode misconfiguration, or software conflicts. By verifying the connection mode, updating drivers, trying alternative transfer methods, and checking system settings, you can narrow down and resolve the problem.

  • GFlower's avatar
    GFlower
    Iron Contributor
    Jul 18, 2025

    It sounds like you're experiencing an issue with copying photos from your Moto G Stylus (2022) to your Windows 11 desktop, even though the phone is recognized and you can see the files. Since it works on Windows 10 but not on Windows 11, this could be due to a few specific factors related to Windows 11's settings or driver issues.