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Christopheo's avatar
Christopheo
Iron Contributor
Sep 02, 2024

Black Screen with Cursor

I recently acquired a Dell Vostro running Windows 11, version 22H2. Unfortunately, upon attempting to power up my computer and access the Windows log-in screen, I encountered a persistent problem where only a black screen with a cursor was displayed. This issue has recurred every two to three months. I am seeking advice on how to resolve this recurring problem.

2 Replies

  • Zachariahh's avatar
    Zachariahh
    Iron Contributor
    Jan 18, 2026
    • Power on your PC and, when the Windows logo appears, force shutdown by holding the power button.
    • Repeat this process 3 times; Windows will enter Automatic Repair.
    • Select Advanced options > Troubleshoot > Advanced options > Startup Settings > Restart.
    • After restart, press 4 or F4 to boot into Safe Mode.
  • AlexanderWhite's avatar
    AlexanderWhite
    Copper Contributor
    Jan 17, 2026

    Attempt to enter Safe Mode by holding down the Shift key whilst clicking “Restart”, then update or roll back the graphics driver.

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