Forum Discussion
Announcing Windows 10 Insider Preview Build 21301
Hi, someone has issues with the HP Officejet Pro 6830 and the usb connection after the update to Windows Pro 10 Insider Preview Build 21301.rs_prerelease.210123-1645 ?
Before this relelease all was functioning and smooth.
After this update I cannot install the printer with the usb cable:
1) with the Hp software alreardy installed, when I conncect the usb cable to the printer the program doesn't recognize the printer (I use the lastest Hp software available on the Hp site and I have also performed the printer firmware update).
2) If I do a fresh installation of the Hp program, when I insert the USB cable, Windows 10 seems to identify the printer, a spinning circle appears, but at the end of the spinning the program shows me a red X and it can't install the printer, without showing a specific error or issue.
Any idea to fix this issue ?
Thanks in advance.
Hi,
maybe it's a bug and can't be fixed by user until Windows team issue a fix in the next build,
I would try performing a reset from Windows settings and choose the option to delete files (that reside on C drive)
maybe that will take care of it.
if the problem still persists, you can file a problem for it in the feedback hub too