Forum Discussion
Adobe Premier Pro and some other Adobe software won't start on Windows 11 Insider anymore
I tried to call Adobe support and the last 10 days they could not resolved it. Now I called Microsoft they said it might not be their problem. Any ideas?
Log Name: Application
Source: Application Error
Date: 11/17/2023 10:05:12 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: F
Computer: F
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 24.0.3.2, time stamp: 0x6542af32
Faulting module name: CrmSdk.dll, version: 2.7.0.2, time stamp: 0x61b164d8
Exception code: 0xc0000005
Fault offset: 0x00000000000c5acd
Faulting process id: 0x6120
Faulting application start time: 0x1DA19CC0B941515
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\CrmSdk.dll
Report Id: 8e0f1917-9674-46cf-bbaa-c397c9a16dc9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-11-18T03:05:12.3390118Z" />
<EventRecordID>1435</EventRecordID>
<Correlation />
<Execution ProcessID="1416" ThreadID="25224" />
<Channel>Application</Channel>
<Computer>FutureX</Computer>
<Security UserID="S-1-5-21-4218490131-181017694-2948612625-1001" />
</System>
<EventData>
<Data Name="AppName">Adobe Premiere Pro.exe</Data>
<Data Name="AppVersion">24.0.3.2</Data>
<Data Name="AppTimeStamp">6542af32</Data>
<Data Name="ModuleName">CrmSdk.dll</Data>
<Data Name="ModuleVersion">2.7.0.2</Data>
<Data Name="ModuleTimeStamp">61b164d8</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00000000000c5acd</Data>
<Data Name="ProcessId">0x6120</Data>
<Data Name="ProcessCreationTime">0x1da19cc0b941515</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Adobe Premiere Pro 2024\CrmSdk.dll</Data>
<Data Name="IntegratorReportId">8e0f1917-9674-46cf-bbaa-c397c9a16dc9</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>