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SergeT's avatar
SergeT
Copper Contributor
Jul 26, 2026

2026-07 Preview Update (KB5101684) (26100.8968) Problem

Good morning, impossible to run the Windows Update troubleshooter, it stops...

The message I have is

Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)

Any help would really be appreciated.

Thank you

4 Replies

  • sheraton's avatar
    sheraton
    Copper Contributor
    Jul 31, 2026

    Hello everyone, I have a question about Windows 11 File History.

    After updating my laptop to KB5101684, I modified a file today and confirmed that it was successfully saved.

    However, after enabling "File History" and clicking "Execute Now," the backup time still shows yesterday's date (2026/7/28), not today's.

    I have confirmed the following:

    The backup drive D is properly connected.

    File History is enabled.

    The File History Service is started and running normally.

    The backup location is set to drive D.

    The modified files and images were indeed backed up to:

    D:\FileHistory\user\LAPTOP-GJTRIQFJ\Data\C\Users\user

    However, in the "Restore Profile" section of File History, I don't see the new version date after today's modification.

    Additionally, I found that if I go to:

    Control Panel → All Console Items → File History → Select Drive → Select D drive again

    and then re-specify the same backup drive, then perform the backup, the update works normally; unlike before the update, where simply clicking "Execute Now" would create a new backup version.

    Furthermore, before this problem occurred, I did not change any File History settings, nor did I delete any related files or system folders, so I suspect the problem only started appearing after installing KB5101684.

    I would like to ask everyone:

    Is this a normal phenomenon?

    Could it be related to the Windows 11 update KB5101684?

    Does this indicate a possible anomaly in the File History database, settings, or related services?

    Has anyone else encountered the same situation after updating KB5101684?

    Currently, the original files can be opened, modified, and saved normally, and the backup drive is connected normally. I'm just worried that the File History isn't creating a new version correctly, so I want to confirm if further action is needed.

    Do you have any suggested troubleshooting methods, such as re-establishing the file history settings, checking related services, or other repair methods?

    Thank you for your assistance!