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visa1901's avatar
visa1901
Copper Contributor
Apr 14, 2019

18362 Upgrade failed due to 17763 Microsoft XPS and PDF drivers?

My Release Preview Ring 1809 (17763.404) computer can't upgrade using Windows Update directly, every time it run 100% and told me restart to install 19H1, never jumped into install screen, and the 10...
  • Inari Okami's avatar
    Inari Okami
    Apr 15, 2019

    I continue to receive this error even after removing those two virtual print drivers with pnputil.
    There are no blockers but it still blocks.

     

    UPDATE: Apparently if you use pnputil to remove those virtual print drivers, then delete compatscancache.dat in the Panther folder, then hit back and rescan, it'll then work.

tmxkn1's avatar
tmxkn1
Copper Contributor

visa1901 

 

How did you find what driver oem92.inf  points to? I'm having a similar issue but my ScanResult/CompatData says oem123.inf and oem122.inf are blocking the upgrade. What are these drivers?

 

----

Ok, I found the driver names with this command:

pnputil /enum-drivers

 

and they are printer drivers from Microsoft as old as from 2006...

AJP_UK's avatar
AJP_UK
Brass Contributor
Sep 04, 2019

tmxkn1 You can also open the file from C:\Windows\Inf\oemXX.inf and it will say what device the driver is for.

  • mark-derouen's avatar
    mark-derouen
    Brass Contributor
    Mar 03, 2022

    AJP_UK 

     

    c:\windows\oem0.inf and c:\windows\oem1.inf are causing the issue

    Fix

    Delete c$\$WINDOWS.~BT\Sources\Panther\compatscancache.dat if it exists

    Remove-Printer -Name "Microsoft XPS Document Writer"
    Remove-Printer -Name "Microsoft Print to PDF"
    Disable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features

    Disable-WindowsOptionalFeature -Online -FeatureName Printing-XPSServices-Features 
    pnputil /delete-driver oem0.inf /force
    pnputil /delete-driver oem1.inf /force

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