Forum Discussion
Windows365 Support Challenges, Refund: Any Advice?
Hello- Thank you in advance for your assistance. Been using Windows365 since the start. A very well done solution. But it appears Microsoft has now outsources support to Infogyss (or similar). The su...
Hey Eric- Hmmm.. That's strange. Yup.. Absolutely.
And have to add: MS's support has always been very very good.
Thx!
- Bill
Hello EricOrman - Just want to make sure you got my direct message (sent it the other day). Have also not heard back from MS support re: Refund. Silence all around.
Thanks!
- No response from Microsoft support or from Eric. Guess the answer is, "No, Microsoft doesn't provide refunds for defective services." Good to know.
- Ok, finally figured why there has been so little response: Microsoft thought I was asking for $15K. Laughed out loud when I read that. Was just looking for a refund for the 1 month of service that didn't work. In the end, they didn't charge me for the month of downtime which is what I expected them to do and why I was so puzzled at this.
In the end, just a misunderstanding. Anyway.. no one is reading this anyway but wanted to make sure to be fair to MS.