Forum Discussion
W365 Geo Location issue
- Hi Rob, We are looking into this; I will reach out to you via the support case that you currently have open. Regards, Joe
We have this issue too - as I suspect many others do too! I understand it's to do with capacity at each centre (so many people signing for free trials), but they could still assign a UK IP address for UK customers and the issue would be resolved.
When I spoke to Microsoft Support they said the issue was out of their scope and referred me to a number in the USA who then fobbed me off (after keeping me on hold for almost an hour) with "visit our website for support" guess you're lucky that someone knowledgable answered your request.
We are a Microsoft Partner but still that's not great support. What I think really annoying is the approach that
A. No one saw this was going to be an issue
B. Europe happens to be more than one country
C. The ability to fix this seems a huge task
D. Offering a 2 month free trial was a wise thing
E. Calling the product Windows 365 would cause searching issues
F. Having the Enterprise version need a Hybrid AD was OK
I think someone needs to admit this product was rushed out, it’s the only reason…. Isn’t it?
I was excited about this product and this maybe the reason I’m so annoyed, so apologies.
Regards
Rob
Hi Rob,
I agree, I think the poor end user support issue is because they haven't had time to give their support teams adequate training yet. I've seen other big tech companies ( I don't need to name them lol) have the same support issues shortly after launching a new product/service. Do we even know if they have UK based servers for W365? If so is it just a matter of waiting for all the 2 month trials to end so UK capacity comes back? I might set up a VPN for a quick fix!
Cheers
Ray