Forum Discussion
Unable to access Windows 365 settings in Endpoint Manager Admin Center
Dear community,
I am having an issue accessing the Windows 365 settings in the Endpoint Manager Admin Center. When I follow the guide provided by Microsoft (https://learn.microsoft.com/en-us/windows-365/enterprise/assign-users-as-local-admin), I am unable to access the menu items due to a blocking banner. I have tried clicking the cross icon on the banner, but it takes me back to the home page (https://endpoint.microsoft.com/?ref=AdminCenter#home).
Is anyone else facing this issue? Is there any workaround?
I have contacted Microsoft support regarding this issue 2 weeks ago, but I haven't received any answer yet. I would greatly appreciate any help or guidance on how to resolve this issue.
Best regards,
Tobias
- One more thing to check you have W365 enterprise license? As you don't get Intune blade this with W365 Business license.
12 Replies
It could be due to a lack of administrative privileges or an issue with your account's subscription. Try accessing the Endpoint Manager Admin Center using a different account with administrative privileges or check if your subscription is up to date.
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- It was a licensing issue. I've set up a trial for Windows 365 BUSINESS. I would have needed W365 Enterprise.
Thank you for you reply. I am trying to give myself the same permissions. Unfortunately I cannot see the same role groups as you do, they seem to be missing. I have opened Endpoint Manager as Global Administrator. Do you know why these two RBAC Groups are missing?
Best regards,
Tobias
- Make sure you have the necessary license for Windows 365 if not start a trial. Go under admin.microsoft.com and add the necessary license. Once you have the license you will be able to perform the necessary actions under MEM portal.
