Forum Discussion
Setting up cloud PC stucks at VSB_Policy_with_Microsoft_365_Apps
I got my License for Windows 365 Business and assigned it.
Now it says Setting up cloud PC but it it Sitting there vor Hours and not 10 to 30 Minutes.
Stucks at VSB_Policy_with_Microsoft_365_Apps.
So no clue what should i do.
30 Replies
Hello
You need to do some prerequisites configuration on Microsoft 365 Admin Center.
1. Before starting, make sure that your https://learn.microsoft.com/en-us/azure/active-directory/devices/device-management-azure-portal#configure-device-settings for Users may join devices to Azure AD are set to All.
2. Make sure MDM authority configuration is set up correctly
If you have Intune license follow the Path A in the below link or if you have Microsoft Entra ID P1 or P2 subscription follow Path B, if you don't have any licenses from above three then follow Path B.
Note: Intune needs additional configuration of enrollment policy. if Path A is applied.
https://learn.microsoft.com/en-gb/windows-365/business/troubleshoot-windows-365-business#path-b-turn-off-automatic-mdm-enrollment-and-intune-enrollment-in-organization-settings
Once you make the changes wait for sometime, The Windows Cloud PC will be online then you can connect to it.
In my case I'm using Microsoft Entra ID P1 subscription, fixed the issue.
Thank you
Shoaib
Hello Support Microsoft
I am problem to deployment Windows 365 Business error Setting up Cloud PC long time not deployment
for self i am change password of deleted of restore **Windows 365 BPRT Permanent User** not solved this problem whats is solution problem
thinks
- ivaylo_ivanov
Microsoft
Hello,
Please use this information to troubleshoot your issue (#5 especially): https://docs.microsoft.com/en-us/windows-365/business/troubleshoot-windows-365-business?view=o365-worldwide#step-2-verify-that-the-windows-365-bprt-permanent-user-system-account-is-active
If you continue to have issues after this, please file a support ticket.- now deleted Windows 365 BPRT Permanent User for AAD waiting 12 hours add license Windows 365 Business for user this method work oor not?
I also am having trouble when assigning another Windows 365 license to another user. The user has been seeing the message, "Setting up Cloud PC" with a spinning icon for days on end.
The first one I set up for a different user worked after about an hour of that nonsense. Not sure why the second one remains in purgatory.
Come on Microsoft! This is very cool tech...when it works.
- Add me to the list. Mine's been spinning for 48 hours. Raised a support ticket and got a call back, but I had to explain what W365 was to the rep since he had never heard about it before, so no luck in getting help there.
If anyone is still getting the “Setup failed” error, or if setup takes longer than 90 minutes after you assign them a license, we recently published a troubleshooting guide on Windows 365 Business Cloud PC setup issues and you can use the steps in this article to try and resolve: https://aka.ms/W365BusinessTroubleshoot.
I on the other hand did not manage to resolve my issue with any of the steps in the troubleshooting guide. All my settings were already set as per that guide, so I made no changes. However, I unassigned the licence from my account, waited half and hour and then reassigned it and it successfully setup the Cloud PC for me.
- Thank you for the troubleshooting guide. I was able to fix the problem by performing Step 5 --> Path B --> Option 2.
- The CloudPCBRT system account is missing.
But how to open the right support ticket to get this system account to have it restored.- ivaylo_ivanovHello Hans,
Please see this article for how to submit a support ticket through the Microsoft 365 admin center: https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide
- I have the same issue here; I have a ticket without any responses from tech support.
Hi snevas and rahester1977, thank you for raising a support ticket with our support team. Just reached out to you both in a private message through Tech Community to get your ticket numbers to investigate!
- Support still could not fix the issue and tried to blame the "demand" on the system. Their work-around in Azure failed , also. Just canceled my subscription.
Intune_Support_Team We have the same problem. I created a support case two days ago, no response.
Hi Marien1986, just reached out to you in a private message through Tech Community to get your ticket number to investigate!
Same issue here. It is stuck on VSB_Policy_with_Microsoft_365_Apps and has been for 3 days after purchasing a business license. Moreover, I submitted a ticket over 24 hours ago, and no one has contacted me. I was so excited to use this service as a test run for transitioning the majority of my company. Now, not so much.
- Anyone manage to get around this, I also have the same issue, "Setting up Cloud PC" now for almost a week. How can one restart the process, will that even help?
I have the same issue with no response from support team on my ticket either. I paid for business license for no working product.
- Christian_Montoya
AndrewGericke - For those who haven't already, I'd encourage to file a support ticket through the Microsoft Admin Center (steps here - https://docs.microsoft.com/microsoft-365/business-video/get-help-support?view=o365-worldwide ).
Also, please check that your Azure AD tenant is set so that all users able to join devices to Azure AD, then re-logon to https://windows365.microsoft.com .
- Also encountering with this problem for few hours, will there be a way to restart the setup progress?
- Microsoft says: This is an active investigation our side, we will fix this asap.
They stopped the Windows 365 Trials since the high demand.
Tried it a serveral times but get stucked even i use Microsoft 365 Business Premium and wait overnight. So this should be a bigger issue with some Accounts.- Same here w365 business, all ready got the quotation but no working product ;-(
