Forum Discussion
Setting up cloud PC stucks at VSB_Policy_with_Microsoft_365_Apps
I got my License for Windows 365 Business and assigned it. Now it says Setting up cloud PC but it it Sitting there vor Hours and not 10 to 30 Minutes. Stucks at VSB_Policy_with_Microsoft_365_Apps. ...
If anyone is still getting the “Setup failed” error, or if setup takes longer than 90 minutes after you assign them a license, we recently published a troubleshooting guide on Windows 365 Business Cloud PC setup issues and you can use the steps in this article to try and resolve: https://aka.ms/W365BusinessTroubleshoot.
I on the other hand did not manage to resolve my issue with any of the steps in the troubleshooting guide. All my settings were already set as per that guide, so I made no changes. However, I unassigned the licence from my account, waited half and hour and then reassigned it and it successfully setup the Cloud PC for me.
- Thank you for the troubleshooting guide. I was able to fix the problem by performing Step 5 --> Path B --> Option 2.
- The CloudPCBRT system account is missing.
But how to open the right support ticket to get this system account to have it restored.- ivaylo_ivanov
Microsoft
Hello Hans,
Please see this article for how to submit a support ticket through the Microsoft 365 admin center: https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide
