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Microsoft

Jun 27, 2022

Optimizing RDP Connectivity for Windows 365

Updated with RDP & Zscaler connectivity improvements August 2025 The use of VPN or Secure Web Gateway (SWG) client software or agents to provide tunneled access to on-premises resources in addition...

best practices

UmairK

Copper Contributor

Feb 28, 2025

We use ZIA and have setup the config using IP-Based, Predefined Application bypass for Windows 365 & Azure Virtual Desktop and added the following IPs in the IPv4 Inclusion list but we continue to get the disconnects at login

20.202.0.0/16

169.254.169.254

168.63.129.16

The Zscaler client version is 4.5.0.352. Do these IPs above need to go in the IPv4 inclusion or the IPv4 exclusion list?

MarcoS81

Copper Contributor

Apr 09, 2025

Same issue! We use ZCC 4.5.0.352 installed with Strict Enforcement + default policy and AVD is from a Trusted network with TV1.0. We tried also to put on both AppProfile pac file and Forwarding pac file -return DIRECT- but we still facing the disconnection issue when ZCC switch to -signed in-