Forum Discussion

Copper Contributor

Aug 07, 2023

Solved

How can I email or call support for a direct (onmicrosoft.com) subscription?

I lost our Microsoft Authenticator factor for the admin account of our self-service Windows 365 subscription that's directly with Microsoft (onmicrosoft.com), and there aren't any other ways to sign ...

business

General

MathieuVandenHautte
Aug 08, 2023
Hi tightrope,

Here you can find the Global Customer Service phone numbers:
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Possible Microsoft support will ask you to add a TXT-record to your public DNS zone so they can verify your ownership of the tenant.

I would also advise these best practices:
- Always configure a break-glass account
(https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access)
- Always add an alternate emailadress for recovery purposes

MathieuVandenHautte

Iron Contributor

Aug 08, 2023

Hi tightrope,

Here you can find the Global Customer Service phone numbers:
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Possible Microsoft support will ask you to add a TXT-record to your public DNS zone so they can verify your ownership of the tenant.

I would also advise these best practices:
- Always configure a break-glass account
(https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access)
- Always add an alternate emailadress for recovery purposes

tightrope

Copper Contributor

Aug 08, 2023

Thanks for reminding me about Microsoft's Global Customer Service phone numbers! Hopefully someone is able to help me when they get back to me in 10 minutes, 30 minutes or 24 hours (paraphrasing the initial phone rep)… The phone rep also advised that I should contact support via the admin dashboard in the future. 🤦‍:male_sign: Incidentally, @MicrosoftHelps on 𝕏 provided the same Global Customer Service phone numbers link after I battled their 𝕏 DM bot and got through to a couple of humans. 😅

P.S. It's a long story about how the Authenticator key was lost. 😊