Forum Discussion

tightrope

Copper Contributor

Aug 07, 2023

Solved

How can I email or call support for a direct (onmicrosoft.com) subscription?

business

General

MissyQ
Apr 15, 2020
We wanted to thank everyone again for their feedback around Reading Lists. We have internally acknowledged that Reading List as a feature was not able to meet the needs of our users. While we do have some very passionate users of this feature, the truth is that it wasn’t used much in Legacy Edge. With these things in mind, we have decided to not implement this feature into chromium-based Edge.

For alternatives, we still believe that the ones mentioned in the original post are what will work best for users. Collections have had several new features implemented recently, and we encourage you to give them a try. If you’re curious as to where your Reading Lists went when you updated to new Edge, they should be located in your Favorites under the Other favorites folder listed as Reading List.

While we are not going to bring this feature to new Edge, we are always listening and making choices based on all your feedback. Please continue to send in the feedback about what you would love to see or what you think is missing!

Thanks,

The Microsoft Edge Team

MathieuVandenHautte

Steel Contributor

Aug 08, 2023

Hi tightrope,

Here you can find the Global Customer Service phone numbers:
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Possible Microsoft support will ask you to add a TXT-record to your public DNS zone so they can verify your ownership of the tenant.

I would also advise these best practices:
- Always configure a break-glass account
(https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access)
- Always add an alternate emailadress for recovery purposes

NeedEmail
Copper Contributor
Jan 16, 2025
What would be nice would be an email app that actually works! My god, outlook has been around for years and still does not work. Lets face it you rent 365 just as a way to punish yourself. 365 = Self Loathing. Flush it and go elsewhere.
tightrope
Copper Contributor
Aug 08, 2023
Thanks for reminding me about Microsoft's Global Customer Service phone numbers! Hopefully someone is able to help me when they get back to me in 10 minutes, 30 minutes or 24 hours (paraphrasing the initial phone rep)… The phone rep also advised that I should contact support via the admin dashboard in the future. 🤦‍:male_sign: Incidentally, @MicrosoftHelps on 𝕏 provided the same Global Customer Service phone numbers link after I battled their 𝕏 DM bot and got through to a couple of humans. 😅

P.S. It's a long story about how the Authenticator key was lost. 😊

Resources

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can I email or call support for a direct (onmicrosoft.com) subscription?","id":"message:3893570","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:1971019"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Windows365Discussions"},"conversation":{"__ref":"Conversation:conversation:3893570"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3893570"},"body@stripHtml({\"truncateLength\":200})":" I lost our Microsoft Authenticator factor for the admin account of our self-service Windows 365 subscription that's directly with Microsoft (onmicrosoft.com), and there aren't any other ways to sign ...","body@stringLength":"500","rawBody":"

I lost our Microsoft Authenticator factor for the admin account of our self-service Windows 365 subscription that's directly with Microsoft (onmicrosoft.com), and there aren't any other ways to sign in. Everything I can find online directs me to contact support from the admin dashboard—which I can't access because I can't sign in. It's extremely frustrating that Microsoft doesn't make it easy to contact support in this case. Thanks in advance if anyone can point me in the right direction!

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What would be nice would be an email app that actually works! My god, outlook has been around for years and still does not work. Lets face it you rent 365 just as a way to punish yourself. 365 = Self Loathing. Flush it and go elsewhere.

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P.S. It's a long story about how the Authenticator key was lost. 😊","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-08T14:56:25.736-07:00","lastPublishTime":"2023-08-08T14:56:25.736-07:00","metrics":{"__typename":"MessageMetrics","views":2208},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:Windows365Discussions/message:3893570/message:3894524","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"windows365discussions","messageSubject":"how-can-i-email-or-call-support-for-a-direct-onmicrosoft-com-subscription","messageId":"3893570","replyId":"3893710"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/external/components/ExternalComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Awindows365discussions&entity.id=message%3A3893710","strategy":"afterInteractive"}]}