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JohnG's avatar
JohnG
Copper Contributor
Sep 11, 2024

Freezing and Lagging in Windows 365

I've been using windows 365 for a while now and it has worked perfectly well but for the last few weeks it keeps freezing and lagging when doing simple tasks, web browsing, copy and paste and even tabbing through fields in an excel spreadsheet.

 

I have tried logging this with the windows 365 support team but they have been unable to help, except suggesting I upped the ram (which I did and it did not work) so now I am paying more for a system that still does not work.

Has anybody else had issues with lagging and freezing and were they able to over come it?

 

Thanks

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  • ncheymol's avatar
    ncheymol
    Copper Contributor
    Sep 16, 2024
    no issue on my side, it could be due to low resource availability on your Azure region or due to your network. did you test from your personal fibre or 5G connection with a personal PC ? is shortpath configured and working ? do you have the same lags when using Windows App, Edge and Remote Desktop App ? is virtual memory configured on the cloud PC ?
  • vigneshwaran4264's avatar
    vigneshwaran4264
    Brass Contributor
    Sep 22, 2024
    It works fine for me. Are you using VPN in base laptop? Does your device have enough ram? What device model are you using to access cloud pc?
    As above answer, have you tried in browsers?
    Try with the new windows app and see.

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