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Jose Martinez's avatar
Jose Martinez
Copper Contributor
Jun 30, 2018

Start Menu Not Working

I'm getting the "Critical Error. Your start menu isn't working...." I've found several post that talk about a start menu troubleshooter, but every link goes to a dead page. 

 

Does anyone have an updated link to this troubleshooter or any other advice to correct this issue?

 

Thanks!

1 Reply

  • Anonymous's avatar
    Anonymous
    Jul 01, 2018

    Hi Jose,

     

    Its really hard finding a link that doesn't include a link to someone's virus and spam ridden troubleshooting tool download - and always avoid those... 

     

    This link on Toms Hardware by Jamie Kavanagh is worth a try - boot to Safe Mode and retry..

    http://www.tomshardware.co.uk/faq/id-3091490/fix-windows-critical-error-start-menu-isnt-working.html

     

    The official Microsoft line is here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-start/windows-10-critical-error/e64d0ee9-6ab4-4dff-838f-8f110ec1378a?auth=1

     

    I cant find the original startmenu.diagcab file either, crtainly not on Microsofts site, and wouldn't trust a third party download of a system tool, so hope these two links help.

     

    If you can boot to a safe mode desktop that should help - you can then try all the usual sfc/scannow and DISM options - also try Windows Update and see if theres a new update of Windows available (Even and isnider one if you are not on that program)  - that often fixes things.

    Worst case you may have to reset...

     

    Hope one of the above links helps

     

    Andrew

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