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KacieF's avatar
KacieF
Copper Contributor
Sep 09, 2021

Non-specificMAVIS

I'm trying to return a Microsoft Arc mouse via the Microsoft website - when registering the device against its' Serial Number, the product name is 'Non-specificMAVIS' rather than the appropriate name. 

I've removed and re-added the device several times with no change.

 

When attempting the 'Start Order' journey, a pop-up message advises my device is now registered, loads the Order journey for a slight moment before reloading back to the 'Start Order' page.

 

Can anyone help with this please?

 

P.S, I am aware MAVIS is an accessibility solution. 

2 Replies

  • akinc's avatar
    akinc
    Copper Contributor
    May 12, 2025

    Same issue with Microsoft Surface Arc mouse.

  • mlsanalytics's avatar
    mlsanalytics
    Copper Contributor
    Feb 03, 2023

    I have the same issue. Does anyone know what this is about? Also can't register the Surface pen.

     

    Thanks,

    Sam

     

    cc: KacieF 

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