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Stephane Lalancette's avatar
Stephane Lalancette
Brass Contributor
Apr 22, 2020

Detection issue with 1909 enablement KB in Configmgr

Hi, are you aware of issues with the detection of the 1909 enablement kb in Configmgr.

 

We have been working with support for close to two months trying to fix the fact that the enablement KB is not seen as required on Windows 10 1903 Enterprise (fully patched).

 

If we force install the KB with Dism, it works, but that's a workaround until the detection issue is fixed.

 

we are on CB 1910 with latest hotfix

 

Thank you in advance and don't hesitate if you have any questions.

10 Replies

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  • Michael_Cureton's avatar
    Michael_Cureton
    Icon for Microsoft rankMicrosoft
    Apr 24, 2020

    Stephane Lalancette not aware of any issues here. Is support able to reproduce the same issue in-house? Either way, WUA verbose logging will provide clues on why EKB is not returning as applicable. ConfigMgr is simply going to return the state provided by WUA. Support will be able to provide steps for enabling WUA verbose logging, if that hasn't already been done.

    • Stephane Lalancette's avatar
      Stephane Lalancette
      Brass Contributor
      Apr 27, 2020

      Michael_Cureton thank you for the quick answer. It helped us focus our tests to check if the issue was coming from WUA or confimgr.

       

      So we clearly see that the issue is not with the Windows Update agent, but configmgr that someone isn't able to interpret the compliance that is sent from WUA for that specific update.

       

      Verbose logging had indeed already been enabled by support.

       

      Last test that we did, to confirm the issue is on configmgr side, was to have a Windows 10 1903 machine managed by configmgr, confirmed that the KB is not seen as required.

       

      then, go online to check for update and it is seen a required and gets installed.

       

      Steph

      • Michael_Cureton's avatar
        Michael_Cureton
        Icon for Microsoft rankMicrosoft
        Apr 27, 2020

        Stephane Lalancette that's interesting. I've never seen WUA report an update as required and CM not report the same. I actually tested the e2e over the weekend and the EKB was reported as required. If the WUA verbose log indicates that WUA is returning the update as applicable then the next step would be to review the corresponding verbose logs from CM. WUAHandler, UpdateStore, and UpdatesHandler should indicate the processing of the state from WUA. If the state is noted there as missing, then the issue is server side. If the state is noted as not applicable, then there is an issue client side. 

         

        Assuming support can repro the same issue, it should make root cause identification easier. 

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