Windows - unable to create a 'Windows Hello' PIN

Hi,

a new user is able to log-in using 'email address' and set a PIN for 'Windows Hello', works fine.

But a local user migrated profile (using Profwiz) cannot add a PIN since the 'login page' shows as the imagem below and then close quickly.

I already tried:

1) WSRESET command to refresh connection to his cloud account, but no success;

2) Instruction from that article below regarding to reset folder 'NGC' permissions, but no success:

https://answers.microsoft.com/en-us/windows/forum/all/help-i-forgot-my-pin-for-windows-hello-and-i/537620d4-da87-4794-99f4-684931b036a0

* this environment is 'Windows 10 Pro' or 'Windows 11 Pro' and the users has 'M365 E3' license.