Forum Discussion
BitLocker data protection-Local Disk (C:) BitLocker OFF
Hello, Good afternoon! I am Vincent Yeo stay in Malaysia, while my daughter study at University in Singapore, she using the Desktop-3PLA4K1 [Windows 10]. On the 16 October, 2020, she discovered t...
ycsobimgmailcom113 wrote:
On the 16 October, 2020, she discovered that her PC BitLocker data Protection on Local Disk (C:) if turn off [BitLocker Off], her PC was lock, can not start her work on this PC. Later, she has email to Microsoft technical for help and follow the instruction try to turn "BitLocker On" but still No Working [I had checked her device on the Microsoft account, the BitLocker still turn Off].
Hello ycsobimgmailcom113,
First you should confirm the current BitLocker status. If she could access Command Prompt, use the command manage-bde -status to confirm protection status.
If the protection status is on, try to locate the BitLocker recovery key using this support article:
Hope this helps!