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Stephen_Porter
May 15, 2023Copper Contributor
Remote Desktop failing with Error code: 0x50331742 Extended error code: 0x0
Looking up Remote Desktop error codes, the list ends at 50331728 so 50331742 is off the charts. What does error code 50331742 mean?
https://social.technet.microsoft.com/wiki/contents/articles/37870.remote-desktop-client-troubleshooting-disconnect-codes-and-reasons.aspx
Windows 10 Pro 22H2 x64bit
Also I noticed as I attempted to debug that UmRdpService won't start. It gives an error indicating the service started then stopped but it won't stay running.
Remote Desktop was working fine a few months ago then stopped.
Debug steps tried:
- Checked that all umrdpservice dependent services are running
- Checked that umrdp.dll (Version 10.0.19041.1806) is present in the System32 folder
- Ran Sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth completes with no error.
- Reset the service with "sc config UmRdpService start= demand"
- Outbound RDP connections work fine, inbound fail with the 50331742 error code.
- Network is set to Private
- Cleared the RDP cert in the cert store and restarted the service to create a new one
- RDP listen port is correctly in the registry
- Set Telnet fDenyTSConnection setting to 0
- Group policy shows "Allow users to connect remotely by using Remote Desktop Services" is enabled
- IPV6 is disabled
- Custom Scaling is disabled
- RDP Firewall setting are open
- DNS is working fine and can resolve and ping the hostname
- Event Logs show no errors
- Verified user account is has permission to Remote Desktop.
Please advise because I am out of ideas of what to try next. Something is stopping the service from starting and I can't think of what that could be?
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- jaingopinathanCopper Contributor
- Stephen_PorterCopper ContributorSo I was able to resolve the problem by repairing Windows 10 with the keep all data and programs option. https://www.tomshardware.com/how-to/fix-windows-10-repair-install