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Antoine HESKIA's avatar
Antoine HESKIA
Brass Contributor
Feb 02, 2018

Intune policy sync failure

We have an EMS E3 subscriptions and had some basic policies setup on the previous Intune admin panel (Silverlight interface). Since the migration to the new interface, I have refresh all our policies and applied them. It seems to be OK for some computers, but mine is failing to sync (it is a Surface Pro 4).

Here is a screenshot of the MDM Diagnostic Report :

 

It only states it has failed but nothing more ! How can I solve this ?

 

Thanks for your support

8 Replies

  • Per Larsen's avatar
    Per Larsen
    Brass Contributor
    Feb 11, 2018

    Hi

     

    Have you checked the Windows Event log - Applications and Services Logs - Microsoft - Windows - DeviceManagement-Enterprise-Diagnostics-Provider ??

    Normally there is detailed information on the error there.

     

    Kind Regards

    Per Larsen

    Enterprise Mobility MVP

    Blog: https//osddeployment.dk

    • Antoine HESKIA's avatar
      Antoine HESKIA
      Brass Contributor
      Feb 20, 2018

      Hi Per,

       

      Sorry for the delay, I was out of office.

      Here is the error i can found in the event log:

      Session MDM : échec de l'envoi du message OMA-DM. Résultat : (Unknown Win32 Error code: 0x82ac0194).

       

      Do you have any idea about this issue ?

      • Daniel Siegenthaler's avatar
        Daniel Siegenthaler
        Copper Contributor
        Mar 14, 2018

        Hello Guys

         

        We are expiriencing the same issues. For me it seems like the devices don't check in properly anymore, since we've updated to Version 1709 (I'm on the OS build 10.0.16299.309).

        But it is just an idea. I will look for more informations. In the log you have mentioned, I have the same message as Antoine.

         

        Best regards

        Daniel