Forum Discussion

Brass Contributor

Jun 29, 2022

Solved

Not Ready - Must be managed by Intune

Hi, I am starting testing with AutoPatch and it says that my devices are not managed by Intune, but they look fine in the MEM portal. I was able to initiate a remote restart on them to confirm comm...

Andre Della Monica
Jun 30, 2022
I see what's happening here egoodman - the problem is that even your device is enrolled into Intune (it has an Intune object/record), it doesn't have a serial number generated, it's blank.
Devices are required to have serial number, model and manufacturer when you register them with Windows Autopatch. I see you're using QEMU as your device emulator - Windows Autopatch doesn't support device emulators that don't generate serial number, model and manufacturer. Intune lets you manage devices without that information, but Windows Autopatch doesn't.

I'll make sure to update the Windows Autopatch Device Registration documentation to include that information.

egoodman

Brass Contributor

Jun 30, 2022

This is a brand new demo tenant and new VMs, so I don't see any old records in AAD

Andre Della Monica

Microsoft

Jun 30, 2022

I’d need to take a look in our backend to understand what’s happening in your case. I sent you a private message asking for more information so we can investigate this.

Andre Della Monica
Microsoft
Jun 30, 2022
I see what's happening here egoodman - the problem is that even your device is enrolled into Intune (it has an Intune object/record), it doesn't have a serial number generated, it's blank.
Devices are required to have serial number, model and manufacturer when you register them with Windows Autopatch. I see you're using QEMU as your device emulator - Windows Autopatch doesn't support device emulators that don't generate serial number, model and manufacturer. Intune lets you manage devices without that information, but Windows Autopatch doesn't.

I'll make sure to update the Windows Autopatch Device Registration documentation to include that information.
- Alber
  Iron Contributor
  Jul 25, 2022
  Hi,
  I wonder if Windows Autopatch supports DIY build PCs or not.
  Serial number, model and manufacturer are not blank as I enroll them into Intune.
  But I can only register part of them successfully with Windows Autopatch.
- egoodman
  Brass Contributor
  Jul 08, 2022
  Andre Della Monica Thanks - yes that was the culprit! My VM host (libvirt) required extra parameters to specify the serial number for the VM and once I did that, the devices enrolled in AutoPatch & are working just fine.