Forum Discussion
Viva Sales Teams Bot not working
Hi,
I have added the Viva Sales app to outlook and it appears to work beautifully. Great app 🙂
However I can add the Viva Sales app to Teams and add it to a chat window but when I send a contact it never expands. I can still link to the Dynamics record but I never see the expanded window in the chat with with the customer details.
Thanks
5 Replies
- Limor_Manasherov
Microsoft
WarwickLeahySSW - thanks for your feedback!
Could you please elaborate on the experience that does not work for you?
By 'expended window' do you refer to the 'view details' button?
Hi, Limor_Manasherov,
No what I am referring to is the copy/paste functionality of it. So in Outlook I get I find a customer and click the copy link. Then go over to Teams and paste it into a chat window where I have added the Viva Sales bot to.
I just get a normal link in the chat window like this:It doesn't expand to show the contact details in all of the videos like this:
- Limor_Manasherov
Hi WarwickLeahySSW - thanks for clarifying the issue!
Link unfurling to adaptive card happens in the message compose area (where you type the message). Could you please share the following details -
- Which Viva sales Teams app version are you using? (Navigate to apps, search for Viva sales, click on it. The version is under 'App features' section)
- Attach HAR file for failed unfurling -
- Open teams on browser, open dev tools (press F12) and navigate to network tab
- Navigate to the chat/channel you'd like to share the link in and paste the link in message compose area. Please wait few seconds before hitting send (don't have to send the message).
- In dev tools, press on 'export HAR' and send me the file via email/DM (limanash@microsoft.com)
Appreciate your help!
- Rafi_RaboHi, I'm sorry you're facing this problem with Viva Sales in Teams. We are investigating the reported issue and will update this thread shortly.
