Forum Discussion
Sales Copilot in Dynamics CRM / Sales not available anymore.
Hi, I want to test the new sales copilot integration dynamics CRM. I could activate this on the Sales Hub MDA and all works well. Since 2 weeks, the sales copilot didn't start anymore and I get no ...
I'm based in the UK, we still have nothing showing up, it is the 3rd of December now.
Terlochan
Microsoft
MicrosoftWe have deployed the bits over the weekend .... We will enable from backend soon.
- @Reza
Oh yes, I've forgotten about those settings in Teams. They were not enabled. After enabling them against our Prod environment everything is working as expected.
Many thanks - RezaAssadiThank you for raising this! Just to confirm the obvious, have you checked the Sales Copilot Settings in Teams to see if the AI features are enabled/disabled in those environments?
Thanks for letting us know. I can confirm that I was able again to enable Sales Copilot in an UK-based environment.
But we are still facing the issue with the "Email summary" function provided by the Sales Copilot add-on in Outlook. The section "Summary of this email" and "Draft with Copilot" are not disabled when we connecting our Outlook client to our D365 CRM Prod environment. The sections highlighted in the red box on below screenshot.
But when connecting Outlook to our Test environment both sections are displayed as displayed for the same email.
Why is this?Thanks
- TerlochanWe have enabled in UK and multiple orgs in NAM and EUR region
