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SchwarzbachN's avatar
SchwarzbachN
Copper Contributor
Oct 25, 2023

Sales Copilot in Dynamics CRM / Sales not available anymore.

Hi,  I want to test the new sales copilot integration dynamics CRM. I could activate this on the Sales Hub MDA and all works well. Since 2 weeks, the sales copilot didn't start anymore and I get no ...
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Saggittarius's avatar
Saggittarius
Copper Contributor
Nov 24, 2023

@all

 

We also have been affected by this bug. We had Sales copilot enabled on our test org (was working ok) and can't enable it now on Production. Also from Test it disappeared.  Also the email summary option isn't not working in the Sales Copilot addon in Outlook when connected to our Prod org, but it works against Test.


There was another update today on PPAC to say it could take until Jan 8th 2024 before this fix is deployed. (see below)


That's really sad - given all the advertising Microsoft is making these days around copilot and the product can't be even enabled/used!

 

 

 

 

Terlochan's avatar
Terlochan
Icon for Microsoft rankMicrosoft
Nov 30, 2023

Saggittarius we have started to roll out fixes and are already back online in SAM / CAN / IND / FRA / ZAF  and will be soon in all Geos 

  • Saggittarius's avatar
    Saggittarius
    Copper Contributor
    Nov 30, 2023

    Terlochan  Would you know when the fix will be rolled out in the UK region?

    Thanks

     

    • Terlochan's avatar
      Terlochan
      Icon for Microsoft rankMicrosoft
      Nov 30, 2023

      Saggittarius We have enabled few other Geos GER/CHE/NOR/KOR/SGP today and we plan to enable 

      UAE/JPN/APJ/GBR/OCE/USG Regions by 12/1 . UK will be enabled by 12/1.
      • AlexB's avatar
        AlexB
        Iron Contributor
        Dec 03, 2023
        I'm based in the UK, we still have nothing showing up, it is the 3rd of December now.

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