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SchwarzbachN's avatar
SchwarzbachN
Copper Contributor
Oct 25, 2023

Sales Copilot in Dynamics CRM / Sales not available anymore.

Hi,  I want to test the new sales copilot integration dynamics CRM. I could activate this on the Sales Hub MDA and all works well. Since 2 weeks, the sales copilot didn't start anymore and I get no ...
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Ivanidze's avatar
Ivanidze
Copper Contributor
Nov 24, 2023
Hey Dynamics admins! I got some news for you!
I created a ticket yesterday as I was eager to bring the copilot back. Here's the reply from Microsoft:

Issue: While fetching the app copilot setting status, we are treating the default state as "Enabled" but instead we need to treat it as "disabled" and show the app copilot setting as turned off

Root Cause
Sales Copilot is not expected to get turned on automatically in the regions except NAM. Admins need to provide PPAC consent and need to enable specific apps by going to Sales Hub settings. However, because of a product issue, Sales copilot got turned on for all apps even though admins did not turn them on. This along with consent provided in PPAC showed Sales copilot for all the users and for all Apps.

Mitigation
Sales copilot got disabled in all Geos and AppCopilot.
Please also note that this is only temporary disablement of the feature across Geos and once the proper fix is made, the Geo level FCS will be turned on. Admins need to handle the enablement/disablement as needed.
The team have completed the fix for the issue which will get deployed to customer orgs once the deployment start (after around 2nd Dec 2023).
  • Saggittarius's avatar
    Saggittarius
    Copper Contributor
    Nov 24, 2023

    @all

     

    We also have been affected by this bug. We had Sales copilot enabled on our test org (was working ok) and can't enable it now on Production. Also from Test it disappeared.  Also the email summary option isn't not working in the Sales Copilot addon in Outlook when connected to our Prod org, but it works against Test.


    There was another update today on PPAC to say it could take until Jan 8th 2024 before this fix is deployed. (see below)


    That's really sad - given all the advertising Microsoft is making these days around copilot and the product can't be even enabled/used!

     

     

     

     

    • Terlochan's avatar
      Terlochan
      Icon for Microsoft rankMicrosoft
      Nov 30, 2023

      Saggittarius we have started to roll out fixes and are already back online in SAM / CAN / IND / FRA / ZAF  and will be soon in all Geos 

      • Saggittarius's avatar
        Saggittarius
        Copper Contributor
        Nov 30, 2023

        Terlochan  Would you know when the fix will be rolled out in the UK region?

        Thanks

         

    • Ivanidze's avatar
      Ivanidze
      Copper Contributor
      Nov 24, 2023
      Hey, side question, where exactly in PPAC you see these messages? I didn't know about that.

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