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SchwarzbachN's avatar
SchwarzbachN
Copper Contributor
Oct 25, 2023

Sales Copilot in Dynamics CRM / Sales not available anymore.

Hi,  I want to test the new sales copilot integration dynamics CRM. I could activate this on the Sales Hub MDA and all works well. Since 2 weeks, the sales copilot didn't start anymore and I get no ...
AI enabled Sales
Dynamics CRM connectivity
Seller Productivity
SalehaSiddique's avatar
SalehaSiddique
Icon for Microsoft rankMicrosoft
Oct 30, 2023

SchwarzbachN 
Check 1: Could a tenant admin check in PPAC for your environment that "Allow data movement across regions for generative AI features" should be allowed, i.e. shouldn't look like below image which is showing "Not allowed"

Check 2:  Copilot is enabled for the Dynamics app, see instructions here : Enable and configure Copilot in Dynamics 365 Sales | Microsoft Learn

If both of these checks do not unblock please raise a ticket with support

  • Ivanidze's avatar
    Ivanidze
    Copper Contributor
    Nov 23, 2023
    Hi
    I can confirm Sales Copilot disappeared from our Dynamics 365 CRM, and the setting to switch it on from App Setting also gone. Any suggestions or announcements on this? My users just started enjoying the app and now it's gone.
    Thank you!
    • Christian_ORBIS's avatar
      Christian_ORBIS
      Copper Contributor
      Nov 23, 2023
      Same here in all German and US Tenants!
      Also no longer available in a new CDX-Demo Tenant!
      (Maybe the plane in which the co-pilot was sitting crashed!?)

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