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SchwarzbachN's avatar
SchwarzbachN
Copper Contributor
Oct 24, 2023

Sales Copilot in Dynamics CRM / Sales not available anymore.

Hi,  I want to test the new sales copilot integration dynamics CRM. I could activate this on the Sales Hub MDA and all works well. Since 2 weeks, the sales copilot didn't start anymore and I get no ...
AI enabled Sales
Dynamics CRM connectivity
Seller Productivity
Terlochan's avatar
Terlochan
Icon for Microsoft rankMicrosoft
Nov 30, 2023

Saggittarius We have enabled few other Geos GER/CHE/NOR/KOR/SGP today and we plan to enable 

UAE/JPN/APJ/GBR/OCE/USG Regions by 12/1 . UK will be enabled by 12/1.
AlexB's avatar
AlexB
Iron Contributor
Dec 03, 2023
I'm based in the UK, we still have nothing showing up, it is the 3rd of December now.
  • Terlochan's avatar
    Terlochan
    Icon for Microsoft rankMicrosoft
    Dec 03, 2023
    We have deployed the bits over the weekend .... We will enable from backend soon.
    • Terlochan's avatar
      Terlochan
      Icon for Microsoft rankMicrosoft
      Dec 05, 2023
      We have enabled in UK and multiple orgs in NAM and EUR region
      • Saggittarius's avatar
        Saggittarius
        Copper Contributor
        Dec 05, 2023

        Terlochan 

         

        Thanks for letting us know. I can confirm that I was able again to enable Sales Copilot in an UK-based environment.

        But we are still facing the issue with the "Email summary" function provided by the Sales Copilot add-on in Outlook. The section "Summary of this email" and "Draft with Copilot" are not disabled when we connecting our Outlook client to our D365 CRM Prod environment. The sections highlighted in the red box on below screenshot.

        But when connecting Outlook to our Test environment both sections are displayed as displayed for the same email.


        Why is this?

        Thanks