Forum Discussion
MicrosoftQuestions from Customer on ChatGPT and Viva Sales; and Viva Sales
I am trying to set this up and the documentation (https://learn.microsoft.com/en-us/viva/sales/suggested-replies) says to enable suggested email replies in Outlook to go to the Viva Sales Admin settings and select Email. Where do I find this option. I do not see it in the client-side configuration (in Outlook), nor do I see it in the M365 Admin for Integrated App, nor do I see it in D365.
Thoughts?
I am trying to set this up and the documentation (https://learn.microsoft.com/en-us/viva/sales/suggested-replies) says to enable suggested email replies in Outlook to go to the Viva Sales Admin settings and select Email. Where do I find this option. I do not see it in the client-side configuration (in Outlook), nor do I see it in the M365 Admin for Integrated App, nor do I see it in D365.
Thoughts?
David Schneider .... So a follow up ... the problem that I had was that I could not find where you activate the Suggested Replies. But I eventually found it ... and it is in the Teams App. So to turn on the Suggested Replies in Outlook, you need to install the Teams App for Sales Viva, then navigate to Settings, and then Email.
Hopefully this helps.
There was a misunderstanding. I found the setting (thank you!!), turned in on, but then I ran into the error I mentioned above.
I see the first screen:
But when I choose one option, I get the error:
I will raise a ticket.
Regards
David
