Forum Discussion

Microsoft

Feb 07, 2023

Solved

Questions from Customer on ChatGPT and Viva Sales; and Viva Sales

I have a customer considering Viva Sales, they've now seen the ChapGT capabilities, but it's not something that they would wish to turn on at the outset. Are the ChatGPT capabilities optional and is ...

Walter_Fawcett
Feb 16, 2023
David Schneider

I am trying to set this up and the documentation (https://learn.microsoft.com/en-us/viva/sales/suggested-replies) says to enable suggested email replies in Outlook to go to the Viva Sales Admin settings and select Email. Where do I find this option. I do not see it in the client-side configuration (in Outlook), nor do I see it in the M365 Admin for Integrated App, nor do I see it in D365.

Thoughts?

David Schneider

MVP

Feb 09, 2023

Hi Adam_Lenhart

What's the version number of Viva Sales? In my environment we got 1.0.0.10 but we don't see the ChatGPT functionality. You find it under https://admin.microsoft.com/#/Settings/IntegratedApps

Thanks

David

Walter_Fawcett

Copper Contributor

Feb 16, 2023

David Schneider

I am trying to set this up and the documentation (https://learn.microsoft.com/en-us/viva/sales/suggested-replies) says to enable suggested email replies in Outlook to go to the Viva Sales Admin settings and select Email. Where do I find this option. I do not see it in the client-side configuration (in Outlook), nor do I see it in the M365 Admin for Integrated App, nor do I see it in D365.

Thoughts?

Walter_Fawcett
Copper Contributor
Feb 17, 2023
David Schneider .... So a follow up ... the problem that I had was that I could not find where you activate the Suggested Replies. But I eventually found it ... and it is in the Teams App. So to turn on the Suggested Replies in Outlook, you need to install the Teams App for Sales Viva, then navigate to Settings, and then Email.

Hopefully this helps.
- David Schneider
  MVP
  Feb 18, 2023
  Hi Walter_Fawcett
  
  There was a misunderstanding. I found the setting (thank you!!), turned in on, but then I ran into the error I mentioned above.
  
  I see the first screen:
  
  But when I choose one option, I get the error:
  
  I will raise a ticket.
  
  Regards
  
  David
David Schneider
MVP
Feb 17, 2023
Hi Walter

Thanks. I had to turn this setting on and then the feature showed up in Outlook.

Unfortunately, I get an error code when the suggested reply is generated. I removed the add-in and reinstalled it, but still the same.

{"errorcode":0,"message":"AADSTS1001010: The client or resource application: XX is missing service principal in the tenant: XX. See instructions here: https://go.microsoft.com/fwlink/?linkid=2167121.\r\nTrace ID: 52313aa3-f92f-4c74-98bc-21724da40900\r\nCorrelation ID: c8c3bb6e-937e-4409-b7ba-b2614c012fbb\r\nTimestamp: 2023-02-17 08:02:41Z","details":null,"crmErrorCode":null,"sessionId":"X","activityId":"b547472b-8413-498a-878b-b920b06f8932"}