Questions from Customer on ChatGPT and Viva Sales; and Viva Sales

Walter_Fawcett
Copper Contributor
Feb 16, 2023
David Schneider

I am trying to set this up and the documentation (https://learn.microsoft.com/en-us/viva/sales/suggested-replies) says to enable suggested email replies in Outlook to go to the Viva Sales Admin settings and select Email. Where do I find this option. I do not see it in the client-side configuration (in Outlook), nor do I see it in the M365 Admin for Integrated App, nor do I see it in D365.

Thoughts?
- Walter_Fawcett
  Copper Contributor
  Feb 17, 2023
  David Schneider .... So a follow up ... the problem that I had was that I could not find where you activate the Suggested Replies. But I eventually found it ... and it is in the Teams App. So to turn on the Suggested Replies in Outlook, you need to install the Teams App for Sales Viva, then navigate to Settings, and then Email.
  
  Hopefully this helps.
  - David Schneider
    MVP
    Feb 18, 2023
    Hi Walter_Fawcett
    
    There was a misunderstanding. I found the setting (thank you!!), turned in on, but then I ran into the error I mentioned above.
    
    I see the first screen:
    
    But when I choose one option, I get the error:
    
    I will raise a ticket.
    
    Regards
    
    David
- David Schneider
  MVP
  Feb 17, 2023
  Hi Walter
  
  Thanks. I had to turn this setting on and then the feature showed up in Outlook.
  
  Unfortunately, I get an error code when the suggested reply is generated. I removed the add-in and reinstalled it, but still the same.
  
  {"errorcode":0,"message":"AADSTS1001010: The client or resource application: XX is missing service principal in the tenant: XX. See instructions here: https://go.microsoft.com/fwlink/?linkid=2167121.\r\nTrace ID: 52313aa3-f92f-4c74-98bc-21724da40900\r\nCorrelation ID: c8c3bb6e-937e-4409-b7ba-b2614c012fbb\r\nTimestamp: 2023-02-17 08:02:41Z","details":null,"crmErrorCode":null,"sessionId":"X","activityId":"b547472b-8413-498a-878b-b920b06f8932"}

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Questions from Customer on ChatGPT and Viva Sales; and Viva Sales

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