Forum Discussion
MissingSalesCopilotCustomization error with Outlook add-in signed into D365 Sales
Just a few days ago, users started seeing an error with the Copilot for Sales add-in for Outlook. The error details mention "Missing Sales Copilot Customization". This occurs only when signed into production D365 Sales org; if I switch my user (admin user) to our sandbox org I have no issue. There must have been a changed in the last few days with an update. Any help is appreciated.
"errorCodeName": "Microsoft.SalesProductivity.ServiceFramework.SPServiceCustomErrorCode.MissingSalesCopilotCustomization",
"message": "Copy the error details here, then share them with your admin or Microsoft support and ask if they can help you resolve this issue.",
"title": "Something went wrong",
"properties": {},
"troubleshootingLink": null,
"sessionId": "71a1cf8b-9782-4cd8-b31a-4167d061c744",
"activityId": "bfbeaa87-0421-461c-b1cf-d6bd7d454a22"
SamJarMicrosoft
Hi, are you still seeing this problem? It would be best to file a support ticket to get an investigation kicked off.
Regards,
Sam Jarawan - Copilot for Sales - Product Manager
The issue cleared itself up after several days just as mysteriously as it started. I appreciate the response.
Lisa
- SamJar
Great to hear, thanks for the update!
Sam
