Forum Discussion
Add-in warning / "currently upgrading"
MicrosoftHi AnthonyPounder,
Thanks for reporting this issue!
Could you please share your current setup (OS, Outlook version) and if this issue happens on the web too? also, if you could share network calls as HAR file, it will help us debug this issue. You can share it via DM.
Thanks,
Limor
- RezaAssadi
js_multi and AnthonyPounder , we were able to track down the root cause of the issue and have a fix.
In summary, we recently added a new permission to the Viva Sales Outlook Add-In, which requires users/customers to update the Add-In to the latest version. However, the update experience in Outlook has some flaws and doesn't allow for a seamless update flow, which is why the issue you reported is happening.
The issue should auto-resolve some time in the next 72 hours. However, you have some options if you want to accelerate the fix and apply a manual work around based on how the Viva Sales add-in has been installed in your inbox:
- If you installed the add-in via the user flow, i.e., by navigating to "Get Add-Ins" in your Outlook Client and installing it on your own, the solution is to uninstall the add-in and re-install it.
- If you installed the add-in via the admin flow, the solution is to uninstall and re-install the add-in via the Microsoft Admin portal (http://admin.microsoft.com). Please note, in this scenario it can still take up to 24 hours for the add-in to get fixed for individual users.
We are also in the process of publishing an official troubleshooting guide for this issue.
- Hi RezaAssadi - the 72 hours wait seems to have fixed it for me.
- RezaAssadi
Thank you AnthonyPounder for confirming and for your patience!
- If you installed the add-in via the user flow, i.e., by navigating to "Get Add-Ins" in your Outlook Client and installing it on your own, the solution is to uninstall the add-in and re-install it.
