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js_multi's avatar
js_multi
Copper Contributor
Sep 08, 2022

Add-in warning / "currently upgrading"

Hi All -- I'm enjoying my test/experiment with Viva Sales (Preview) + D365 integration in Outlook. I appreciate the modern/streamlined experience.   This week I got a notice that the plugin was bei...
Dynamics CRM connectivity
Outlook experience
js_multi's avatar
js_multi
Copper Contributor
Sep 09, 2022

AllenMathiasThanks for the response. I'll get in touch via DM with the screen shot. Cheers!

AnthonyPounder's avatar
AnthonyPounder
Brass Contributor
Dec 23, 2022

js_multi Did you ever get a resolution to this? I have the problem now and have tried restarting Outlook, my laptop, etc.

 

 

  • js_multi's avatar
    js_multi
    Copper Contributor
    Dec 26, 2022
    Yes and no -- I opened up Outlook one day and it magically disappeared. Clearly something happened behind the scenes.

    Funny timing though -- I started having the issue again just this week. (!!)
  • Limor_Manasherov's avatar
    Limor_Manasherov
    Icon for Microsoft rankMicrosoft
    Dec 25, 2022

    Hi AnthonyPounder,

     

    Thanks for reporting this issue!

    Could you please share your current setup (OS, Outlook version) and if this issue happens on the web too? also, if you could share network calls as HAR file, it will help us debug this issue. You can share it via DM.

     

    Thanks,

    Limor

    • js_multi's avatar
      js_multi
      Copper Contributor
      Dec 26, 2022
      Hi Limor_Manasherov -- I just noted in a response to Anthony_Pounder that my issue discretely went away (back end resolution?), and recently flared up again. No change in my hardware or system specs since the last time this flared up. Looking forward to a resolution.
      • RezaAssadi's avatar
        RezaAssadi
        Icon for Microsoft rankMicrosoft
        Dec 27, 2022

        js_multi and AnthonyPounder , we were able to track down the root cause of the issue and have a fix.

         

        In summary, we recently added a new permission to the Viva Sales Outlook Add-In, which requires users/customers to update the Add-In to the latest version. However, the update experience in Outlook has some flaws and doesn't allow for a seamless update flow, which is why the issue you reported is happening.

         

        The issue should auto-resolve some time in the next 72 hours. However, you have some options if you want to accelerate the fix and apply a manual work around based on how the Viva Sales add-in has been installed in your inbox:

         

        • If you installed the add-in via the user flow, i.e., by navigating to "Get Add-Ins" in your Outlook Client and installing it on your own, the solution is to uninstall the add-in and re-install it.
           
        • If you installed the add-in via the admin flow, the solution is to uninstall and re-install the add-in via the Microsoft Admin portal (http://admin.microsoft.com). Please note, in this scenario it can still take up to 24 hours for the add-in to get fixed for individual users. 

        We are also in the process of publishing an official troubleshooting guide for this issue.

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