Forum Discussion
emma_606
Jan 23, 2024Copper Contributor
Troubleshooting
Reasons why age and tenure buckets may not be populating? The main error message we are experiencing is: The following attribute/attributes 'status' are in file but is not configured in Glint. If ...
- Jan 25, 2024Here are two recommendations for how to resolve this issue:
We suggest using an Excel file rather than a .csv if this occurs.
Please review the and remind the names of the attributes to be sure they match exactly what is in the schema. Keep in mind the system is case and space sensitive.
CaitlinOdame
Microsoft
Jan 29, 2024Hi Emma, You can upload files in both formats. There may be a problem with the file, for example: formulas, or extra tabs, or maybe it is not in the correct Excel format. I suggest copying the file into a new excel file to try that.