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si-muuh's avatar
si-muuh
Brass Contributor
Jul 20, 2023

The cover photo failed to upload ...

Hi everyone

We have planned to enable Viva Engage for users. There is a problem with uploading a cover photo for the "All Company" Community.

 

No community administrator or yammer administrator is able to upload a phote, all of them get the same error message:

 

"The cover photo failed to upload, because some media didn't upload. Please try again."

 

Media dimension and size:  2896 x 1830 and 32KB

 

All other communities working fine.

 

does someone known a solution for this?

  • Manoj_Nain's avatar
    Manoj_Nain
    Copper Contributor

    si-muuh We had this same issue. I logged a case with MS yesterday. Received a call today. 

    They needed consent from the Global Administrator to add a new feature to the All-Company community page as this is not done by default. I think the reason is so that users don't just upload random photos on the All-Company page. 

     

    so, suggest logging a case via the 0365-admin portal. 

    • SilkeD's avatar
      SilkeD
      Copper Contributor

      Encountering exactly the same issue.

      This issue is months old. Any solution in sight?

      • MeretheStave's avatar
        MeretheStave
        Brass Contributor
        Adding to this - hope for a resolution (I have at least two customers reporting the same issue). Any updates or news?
  • agoodwin001's avatar
    agoodwin001
    Copper Contributor
    We are also having issues changing the "profile" picture of the all community. Does anyone know of an ETA on when these bugs will be resolved?
    • AllisonMichels's avatar
      AllisonMichels
      Icon for Microsoft rankMicrosoft
      I think its worth submitting a ticket please. I don't know of a bug offhand so please submit so we can track !
      • si-muuh's avatar
        si-muuh
        Brass Contributor
        You han have a look at this ticket no. 2307201420001359 - open since 2023/07/20
  • Hi all, can it be activated at the admin level for the user storyline cover photo and customized at the user level? Thank you for the feedback.

    • si-muuh's avatar
      si-muuh
      Brass Contributor
      No, upload not possible for yammer admin, or community admin.
  • Aca_Dimic's avatar
    Aca_Dimic
    Copper Contributor

    Hi,

    same thing here, cannot change or upload cover photo to All Company.

    Any luck resolving the issue?

     

    Thanks.

    Alex

     

     

    • si-muuh's avatar
      si-muuh
      Brass Contributor
      No, i opened a ticket on microsoft weeks ago and the ticket is still open.
  • you're able to load that cover photo image onto another community, yes? I'm wondering if perhaps that specific image is a problem.
    • hatchhozzen007's avatar
      hatchhozzen007
      Copper Contributor

      We have planned to enable Viva Engage for users. There is a problem with uploading a cover photo for the "All Company" Community.
      No community administrator or yammer   Kids Journal  [link removed by admin] administrator is able to upload a phote, all of them get the same error message:
      "The cover photo failed to upload, because some media didn't upload. Please try again."Media dimension and size: 2896 x 1830 and 32KB....................

    • si-muuh's avatar
      si-muuh
      Brass Contributor
      yes, i tried this before. all other communities are working. no matter if i upload a png or jpg, both are working. only the "All Comunity" wont let me change the cover picture.

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