Generous listening

Thanks for the thought-provoking post Sonya! In my experience (as an employee but also a People Scientist), I think the best strategies for listening are simple ones. If managers have a coaching mindset, are trained to ask open-ended questions and pause to just listen and let their employee speak this alone can unravel a lot of the conversation that needs to happen to understand the employee experience. If this becomes a habit, what managers see in their employee survey results for their teams should never come as a surprise and that moment shouldn't feel like an 'event' with a heavy lift on taking action (as the manager would already be working with their employees to drive change). Curious to hear what others think!