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BenG_UK's avatar
BenG_UK
Copper Contributor
Jan 08, 2024

Partner renewal - What is going on?!

We have logged a ticket with MS partner support but so far no reply.   The problem we are facing is that we have a -2 on net customer adds. When digging into the figures, we are seeing loss of c...
partner
Renewal
UK
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Jan 08, 2024

BenG_UK I am sorry to hear of your issues here. When did you submit your support request? It takes them some time to reply, up to a week. 

 

I don't know much about this issue and I haven't read about anyone else experiencing it, but hopefully if someone has they will chime in with how the fixed it. 

 

I am glad you submitted a ticket as it seems that is the best way to move forward. Keep us posted on what happens and how you get it rectified. Sorry I can't be of more help. 🙂

BenG_UK's avatar
BenG_UK
Copper Contributor
Jan 09, 2024

Hi Jill,
I have had a response from support, we did a screen sharing session and they confirmed the tenant ID's which are not our customers also do not match the tenant name which is being displayed in partner centre either.

 

It has been escalated but it is quite concerning we can see other customers tenant names that are not ours 🙂

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Jan 11, 2024
    AGREED!! Can you keep us updated on the progress and what is found?
    • BenG_UK's avatar
      BenG_UK
      Copper Contributor
      Jan 11, 2024
      No resolution yet, but it seems those tenants have been associated on our scoring for more than a year despite not actually being our customer or us even having transacted with them. One is a Spanish company and one seems to be from Africa.

      No resolution currently.......

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