Forum Discussion

kimhungviet's avatar
kimhungviet
Copper Contributor
Jun 20, 2023

How to access to cdx.transform.microsoft.com ?

Hello, I'm trying to access to cdx.transform.microsoft.com with partner account, but getting failed. I'm not sure what's my wrong, I have not enroll Action Pack, may it is reason?   Thank you!
CDX
Microsoft Customer Digital Experiences
BrotherPC's avatar
BrotherPC
Copper Contributor
Apr 25, 2024
Hello All,

Thanks for all the suggestions, especially @WelkasWorld sadly that does not work for me.
I hope someone can help me as I urgently require access to CDX.


- I have the same issue, when I login to CDX
We looked but we couldn't find your login email address removed for privacy reasons associated to a Microsoft partner organization.
- tried multiple browsers, incognito mode, cleared cookies, browsers with no extensions, etc

- partner seems to be setup correctly

- MFA enabled

- Microsoft 365 Business Basic, Microsoft Entra ID P2 (TRIAL)

- Global Admin must consent to CDX permissions - the link does not work for me, reloads to https://cdx.transform.microsoft.com/error/403 Not Authorized Oops! It looks like you do not have permissions to access this page. Is there any other way to access this consent option?
- Similar to Individual consent link - not authorised

- Not sure if this is relevant: From MyApps.microsoft.com trying to access Modern Workplace Tools, I get the following:
something went wrong...
You cannot access this app because it has been misconfigured. Contact your IT department and include the following information:
Undefined Sign-on URL for app "Modern Workplace Tools"

Please advice, I urgently require access to CDX platform.
  • WelkasWorld's avatar
    WelkasWorld
    Brass Contributor
    Apr 25, 2024

    Hi @BrotherPC 

     

    You will not be able to access the CDX website unless admin consent will be granted on behalf of the organisation.
    This error that you're getting:

    "You cannot access this app because it has been misconfigured. Contact your IT department and include the following information:
    Undefined Sign-on URL for app "Modern Workplace Tools" " is because the Modern Workspace Tool (CDX in this case) hasn't been properly configured, ie. no admin consent has been granted.

     

    Try logging into Azure AD/ Entra ID, go Microsoft Entra ID> Enterprise applications> All applications> Modern Workplace Tools> Permissions, and you should see a blue banner "Grant admin consent for <organisation name>"

    Click on it and try logging into CDX again after a few minutes. 

     

    Kind regards,

    Welka's World

    • BrotherPC's avatar
      BrotherPC
      Copper Contributor
      Apr 25, 2024

      WelkasWorld 

       

      Hello, thanks for quick response!

       

      i tried clicking that multiple times using my partner account, global admin account - it does not seem to do the job?

      Could some of my accounts be missconfigured?

      I also have this error, probably related, under Sign-In logs for MWT application

      Sign-in error code
      650052
      Failure reason
      The app is trying to access a service '{appId}'({appName}) that your organization '{organization}' lacks a service principal for. Contact your IT Admin to review the configuration of your service subscriptions or consent to the application in order to create the required service principal.
      Additional Details
      Contact your IT Admin to review the configuration of your service subscriptions.
      • BrotherPC's avatar
        BrotherPC
        Copper Contributor
        Apr 29, 2024

        All, The issue I was experiencing was resolved by Microsoft Support, working with Graph https://aka.ms/ge
        Number of permission had to be allowed and partner app registered. Well beyond my capabilities.

         

        So finally, can access CDX. Unfortunately, unable to create MS demo due to the following. Could someone confirm that issue apply to everyone, please? 

        General Service Status

        4.22.24

        Due to licensing changes many tenants are temporarily unavailable at this time. As licenses become available tenants will be turned back on. All experiences that require tenants have been disabled until tenants can be made available again.

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