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bmstephens's avatar
bmstephens
Copper Contributor
Jan 03, 2024

Unable to switch old account to new in To Do on Mac

I recently changed companies and therefor have new MS Office 365 credentials. I have been able to use my new credentials in all of my MS Office apps except for MS To Do. For some reason when I attemp...
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Jan 04, 2024

Hi bmstephens,

despite trying several troubleshooting steps, here are some additional suggestions that might help:

  1. Sign Out of All Microsoft Accounts:
    Ensure you're signed out of all Microsoft accounts on your Mac, not just in Microsoft To Do. This includes other Office apps like Word, Excel, and Outlook.

  2. Clear Cache and Cookies:
    Clearing cache and cookies could potentially resolve issues related to account switching.

  3. Use the License Removal Tool:
    Microsoft offers a license removal tool to deactivate the original account. Afterward, sign in with the new account to activate it.
    How to remove Office license files on a Mac - Microsoft Support


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Kindest regards,


Leon Pavesic
(LinkedIn)

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