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bashierah's avatar
bashierah
Copper Contributor
Feb 11, 2020

ToDo tasks disappeared

Hi, As of this morning, it appears there was an update to To Do (I assume, based on the fact that there was a "What's New notification). I can only assume the update is what caused this but all my tas...
screensize's avatar
screensize
Copper Contributor
Feb 15, 2021
When I opened my To-Do Mobile App, all lists are gone. Everything is completely empty. I logged into the Desktop version and the lists are still there. What happened and how can I make the lists re-appear in the Mobile App? Kind regards
  • awmitchell's avatar
    awmitchell
    Copper Contributor
    Feb 15, 2021

    Hi screensize, I'm no expert. What I would try first is signing out of the mobile app and then signing in again. If that doesn't work then delete the app and reinstall it. Hope this helps!

     

    If you can't get the mobile app working then you can always use the app via a browser on your phone. Not as good as the app, but still OK.

     

    Good luck.

    • Dimitri_Ogg's avatar
      Dimitri_Ogg
      Copper Contributor
      May 15, 2021

      awmitchell I am experiencing this issue almost daily. The solution you suggest, to log out and then log back in, solves the issue, but it is cumbersome if you have to do it daily (no pun intended). I hope Microsoft will create a permanent and automatic solution.

      Background: I use the latest versions of the To Do app mostly on my iPhone 11 and on my MacBook Air, occasionally I also use To Do on other devices or the web-version. I experience this issue both on my phone and my laptop.

      • Andrew W Mitchell's avatar
        Andrew W Mitchell
        Copper Contributor
        May 15, 2021
        That sounds frustrating. I hope you get the permanent fix you need.

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