Forum Discussion

escupham's avatar
escupham
Iron Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
Chris_Infinity's avatar
Chris_Infinity
Copper Contributor
Sep 20, 2019

escupham I am having this problem with the latest version of To-Do on an Android 8 device. Removing the account and then adding it back again will trigger a sync to occur but thereafter it is the "Unable to Sync" message with the orange button.

  • Keturah Cummings's avatar
    Keturah Cummings
    Iron Contributor
    Sep 23, 2019

    Hi Chris_Infinity would you mind getting in touch directly from the in-app chat (Settings > Get support > tap the chat icon)? Then we'll be able to take a closer look, thanks!

    • paigetcampbell's avatar
      paigetcampbell
      Copper Contributor
      Oct 17, 2019

      I also had issues syncing between iPhone app and Outlook 365 desktop. For me, the solution was in the help articles in the app. 

       

      Had to make an @outlook.com account and add it to my outlook. Worked perfectly after that. go to the get support section in the settings and click why isn't my account syncing with Outlook 2016 on Windows?

       

      Paige

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